Investigation Management Unit Operator

*Previous applicants that have been unsuccessful at interview are not eligible to reapply within a 6 month period* 

Investigation Management Unit Operator

Warwick 

Permanent Contract

Full Time

Salary 

• Full Time (37 hours) - £24,921 - £27,351  with 20% shift allowance and 12.5% weekend working 

Those currently eligible on the redeployment register will be given prior consideration.

Do you have the ability to gather information from different sources? Do you have the passion for victim service to become an expert in crime recording? Do you want to contribute to protecting our communities?

 The Investigation Management Unit (IMU) is looking for an operator to review and quality assure reports of crime, to ensure crime is recorded in line with Home Office guidelines. IMU operators are responsible for acting as subject experts for the organisation and supporting colleagues across all departments with any crime recording queries.

If you are interested in gaining knowledge and experience around crime recording, then this is the role for you.

Main Responsibilities:

To quality assure, link, cross reference, update and process crimes and incidents in Athena in accordance with Force Policy and the National Crime Recording Standards

To quality assure crime/incident inputs to meet the ‘Right First Time’ ethos

To pro-actively resolve issues of systems errors upon discovery (this includes recording, linking and misidentified nominal records)

To assess information to identify vulnerability and risk within incidents to determine requirement for officers to be deployed.

To provide administrative support including taking telephone calls and liaising with other departments/teams

To support front line staff upon request regarding crime/incident policy for recording

To ensure customer service standards are applied to the victims of crime in accordance with Victims Charter

To mentor and support other members of the team as required

Accurately update, retrieve and interrogate all IT systems

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required

Experience:

Experience in working as part of a team managing a high and diverse workload in a customer service environment

Key Skills:

Good data input skills and interrogation

Competent in the use of IT, including Microsoft packages

Proven customer service skills

Proven ability to communicate both orally and in written form with a wide range of people

Proven ability to gather and collate information using questioning techniques and create and maintain accurate records

Knowledge:

5 A-C grade GCSE’s (or equivalent) including English Language

Desirable:

An understanding of the principles of crime investigation

Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules

Special Conditions

Shift working including unsociable hours, weekends and public holidays.

The duties of this role will involve exposure to disturbing / unpleasant images or tasks

The Post holder will be required to wear the uniform provided

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;

• Job Share

For an informal discussion about the role and to learn more please contact PublicContactRecruitment@warwickshire.police.uk and we will make arrangements to speak to you at a convenient time - evenings and weekends included.