Victim and Witness Care Officer
£27,789- £29,874
08/12/2022, 12:00
Victim and Witness Care Officer
Leamington Spa Justice Centre
Permanent Contract
Full Time
Salary £25,758 to £27,690
The closing date for this post is 12 noon on 8th December 2022
Those currently eligible on the redeployment register will be given prior consideration.
The main purpose of the role is to provide appropriate support to victims and witnesses of offences which are subject of a Prosecution, Trial or Committal.
Main Responsibilities:
To act as a point of contact for victim and witnesses from the point of charge through to case disposal, providing the appropriate level of information in a timely manner in line with existing requirements.
To provide the necessary information from the point of ‘charge’ and to provide an enhanced level of care and service from the point of ‘not guilty’ plea, in line with the needs of the individual.
To ensure the relevant needs assessment and risk assessment is/are completed and that their needs are understood by relevant partner agencies.
To liaise with the Crown Prosecution Service and Her Majesty’s Courts and Tribunal Service as necessary to ensure victim and witness attendance at court.
To undertake all reasonable and agreed office-based activities to ensure victim and witness attendance at court
To provide access and/or signpost the victim and witness to appropriate third party support that is available (including Victim Support) and the available information that is relevant to them.
When directed, to provide assistance to specialist Local Policing and Protective Services units the support of victims and witnesses.
To maintain the relevant information on IT systems, complying with requirements and data protection principles.
To provide updates and outcomes to victims and witnesses in a timely manner through use of available channels
To continually review and offer suggestions for the improvement of the service offered from within the existing team, using new and innovative working practices and/or IT
To promote awareness of the support available to victim and witnesses and undertake activities as required to ensure victim satisfaction.
To support the criminal justice transformation programme through continually improving the ways we deliver services to victims and witnesses
To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.
Knowledge:
5 A-C Grade GCSEs (or equivalent) including English Language.
Experience:
Experience of working within a customer care environment
Key Skills:
Excellent customer service skills.
Ability to build relationships and provide support to individuals dealing with emotional/traumatic issues.
Good oral and written communication skills including the ability to impart critical information and support to a third party through remote means (telephone, digital and/or online)
Ability to work under pressure and to manage and prioritise workload.
Good telephone/Digital Communication skills.
Competent in use of IT, including Windows packages or equivalent,
Special Conditions
Working hours between 0730 and 1930hrs within the Flexi- time scheme with a requirement to work outside of core office hours (0800-1800) on a rota as required.
We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.
You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.
We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role.
Why work for Warwickshire Police?
Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.
Equality, diversity and inclusion
Warwickshire Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.
Recruitment and Selection Policy
Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.
Police Barred and Advisory lists
Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.
Vetting and safeguarding
Warwickshire Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.
This vacancy is closed to applications.
