Emergency Control Room Communications Officer

Police Staff
Operations - Public Contact
£23,100 to £25,353 Plus 34.16% allowance
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.  
Shift Allowance, Weekend Working Allowance

28/02/2023, 23:55

*Please note - previous applicants who have been unsuccessful at interview stage are not eligible to apply again within 6 months 

Additional Salary & Shift Information

  • Full Time (37 hours) - £23,100 to £25,353 with 34.16% shift allowance = £30,990 - £34,013 per annum

Emergency Control Room Communications Officer 

Serving an estimated population of nearly 600,000 people, Warwickshire Police receives over 90,000 emergency calls per year, in addition to many more non-emergency calls for service.

Working as part of our Emergency Force Control Room as a Communications Officer is a varied and diverse role, with no two calls received being the same.

If you are calm under pressure, able to gather information quickly, and offer a voice of comfort in the difficult moments of people’s lives, then Warwickshire Needs You.

Join us in helping protect our communities from harm – we’re recruiting throughout the year and we are now open for applications, looking for our next new colleague!

There is no closing date for this post as applications will be reviewed regularly and candidates updated accordingly. 

Our next Assessment Centres are happening on 8th, 13th and 25th February and there's still time to get your application submitted in time to attend.

We hold regular online Discovery Sessions where you can find out more about the roles and how to apply for them. Please register your interest through publiccontactrecruitment@warwickshire.police.uk and specify which of the scheduled dates and times you would like to attend. This will be held via Teams and invites sent to email addresses provided so please ensure any junk folders are routinely checked.

2nd February 10am

4th February 11am (Saturday Session)

6th February 6pm (Evening Session) 

What can we offer you?

As a valued member of our organisation, you’ll benefit from the below and more!

  • Local Government Pension Scheme
  • Unison Membership
  • Access to Employee Assistance Programme (EAP)
  • Occupational Health Services
  • Free Parking
  • On-site Gym Facilities
  • Fully equipped kitchen and rest break areas
  • Starting Annual Leave balance of 24 days
  • Additional payments for bank holiday working
  • Access to a wide range of internal support networks
  • Access to Coaching & Mentoring Schemes
  • Health & Wellbeing Support
  • Career progression pathway
  • Eligibility for BlueLight discounts

Why work for Warwickshire Police?

Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

Equality, diversity and inclusion

Warwickshire Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from Black, Asian and Minority Ethnic (BAME) communities, people of all ages, abilities, faiths, religions and gender, LGBT communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Warwickshire Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained.  You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.