Investigation Management Unit Operator

Police Staff
Local Policing Command
Stuart Ross House
£23,100 to £25,353 Plus Shift Allowance
Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.  
Shift Allowance, Weekend Working Allowance

15/02/2023, 12:00

Investigation Management Unit Operator

Stratford with relocation to Stuart Ross House, Warwick

Permanent Contract

Full Time


  • Full Time (37 hours) - £23,100 to £25,353 with 34.16% shift allowance = £30,990 - £34,013 per annum

The closing date for this post is 12 noon on 15th February 2023.

Close currently eligible on the redeployment register will be given prior consideration.

The main purpose of the role is to assess crime records and incidents to ensure the quality of recording and linking of data is maintained at all times in line with Home Office Counting Rules for Recording Crime. 

Main Responsibilities:

To quality assure, link, cross reference, update and process crimes and incidents in Athena in accordance with Force Policy and the National Crime Recording Standards

To quality assure crime/incident inputs to meet the ‘Right First Time’ ethos

To pro-actively resolve issues of systems errors upon discovery (this includes recording, linking and misidentified nominal records)

To assess information to identify vulnerability and risk within incidents to determine requirement for officers to be deployed.

To provide administrative support including taking telephone calls and liaising with other departments/teams

To support front line staff upon request regarding crime/incident policy for recording

To ensure customer service standards are applied to the victims of crime in accordance with Victims Charter

To mentor and support other members of the team as required

Accurately update, retrieve and interrogate all IT systems

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required


Experience in working as part of a team managing a high and diverse workload in a customer service environment

Key Skills:

Good data input skills and interrogation

Competent in the use of IT, including Microsoft packages

Proven customer service skills

Proven ability to communicate both orally and in written form with a wide range of people

Proven ability to gather and collate information using questioning techniques and create and maintain accurate records


5 A-C grade GCSE’s (or equivalent) including English Language


An understanding of the principles of crime investigation

Knowledge of National Standard of Incident Recording/National Crime Recording Standard/Home Office Counting Rules

Special Conditions

Shift working including unsociable hours, weekends and public holidays.

The duties of this role will involve exposure to disturbing / unpleasant images or tasks

The Post holder will be required to wear the uniform provided


We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include;

  • Fixed Shifts

Please note this role is currently subject to Management of Change process which will lead to a change in shift pattern as of April 2023. 


Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained.  You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.