Supervisor IMU/Digital Desk

Police Staff
Protective Services

£30,783 - £35,982

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum.  
Shift Allowance, Weekend Working Allowance

14/12/2022, 12:00

Supervisor IMU/Digital Desk

Stuart Ross House - Warwick

Permanent Contract

Full Time


Salary £27,690 to £33,348 Plus 20.83% shift allowance £33,457 to £40,294 per annum


The closing date for this post is 12 noon on 14th December 2022.

Those currently eligible on the redeployment register will be given prior consideration.

The main purpose of the role is to supervise the performance of the IMU and Digital Desk and ensure that a high quality service is delivered to members of the public, police officers and partner agencies

Main Responsibilities:

To manage the investigation of criminal offences by the IMU/DD team and ensure that National Standard of Incident Recording (NSIR), National Crime Recording Standards (NCRS) and Home Office Counting Rules for Crime (HOCR) are met and that qualitative measures are achieved and maintained though robust QA and audit processes.

Engage with both internal and external stakeholders to ensure compliance with national standards.

To oversee effective management of contact from members of the public (including quality of calls, creating incidents, crime records and other criminal investigations) through various channels of communications to determine the most appropriate level of response.

To ensure support for victims and witnesses, in line with the Code of Practice for Victims and the Witness Charter.

To act as an initial point of contact for internal and external complaints.

Carry out mentoring and development of both new and existing team members.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required.


5 A-C grade GCSE’s (or equivalent) including English Language.

Level 3 Supervisory qualification, or equivalent experience.

Knowledge of National Standard of Incident Recording/National Crime

Recording Standard/Home Office Counting Rules



Experience of criminal investigation processes.

Substantial supervisory experience within a high pressure customer service environment.

Significant experience in supervising and motivating teams to achieve targets and meet standards.

 Proven ability to mentor, tutor and coach staff.

Key Skills:

Proven ability to work to strict deadlines managing a high and diverse workload.

Excellent oral and written communication skills.

Competent in the use of IT including Microsoft packages or equivalent.


Special Conditions

Shift working including weekends and late shifts

Unsocial hours

Exposure to disturbing/unpleasant images or tasks


We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.


You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.


We support the “Happy to talk flexible working” campaign, which aims to encourage uptake of flexible working for individuals, the flexible working options that may be considered for this role include; Job Share.






Why work for Warwickshire Police?

Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population.
If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people’s lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

Equality, diversity and inclusion

Warwickshire Police are committed to equality, diversity and inclusion.
We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve.
All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Warwickshire Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained.  You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.  

This vacancy is closed to applications.